verizon trade in problems

Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Our goal is to provide you with the best experience. If you use your own shipping materials, you must securely pack and label each device in its own package. Today, they credited my account with $142. Step 2: Send us your old phone After you receive your new phone, turn in your old device. The FCC form is quick and easy and could really help others facing similar frustrations. Overall, the entire process generally takes 4 to 6 weeks. AT&T: This free offer is good only when you trade in a Galaxy phone. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. Verizon outage or service down? Current problems and outages Thank you for reaching out to us! Verizon's awesome 'broken phone' deal is back with a bang to give T Scan this QR code to download the app now. Visit a Verizon store for help cleaning a charging port. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. We'll help cover your costs to switch 2. Did you receive any images of your phone? Have a phone you love? SO I'm confident there's a huge under-reporting bias going on here. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. your phone, and receive cash. Excludes Verizon Prepaid plans. Excludes Verizon Prepaid plans. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. We're looking forward to working with you! It is common for some problems to be reported throughout the day. Im supposed to check back in 24 hours. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Plus get discounts. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. We use cookies to make wikiHow great. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. This happens for a variety of reasons. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. The other day, I noticed, they appraised my phone for $142. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. You can have someone call me at 9am pst today to discuss. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Your device(s) is appraised and you get an email with the final appraised value based on make/model, eligibility and condition. Android is a trademark of Google, Inc. Hi! Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals I've been dealing with the same issue since December 2021. "Warning: Don't Use Trade-In Program" VZW up to no good Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Get up to $500 when you. This article has been viewed 483,948 times. Re: Trade-In kits not received FOUR times. You'll see the options that apply to your trade-in during the ordering process. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. That is a standard industry practice. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. When it comes to trade-in values, this is where Verizon falls short. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. If you requested shipping materials but can't find or didn't get them. Nothing moves as fast as technology: Todays high tech is old news tomorrow. Even if your devices have no value, we can recycle them responsibly for you, for free. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Have any lingering questions? I think I'll take under advisement contacting the BBB and FCC. UPS sent "proof of delivery" that all four phones were delivered to Verizon. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. If there is any remaining credit it will be put toward your Verizon account. How can I get information about my trade-in submission? Please, send us a Private Note, so we can open your account, and get you taken care of right away! Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? You'll see the options that apply to your trade-in during the ordering process. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). We would like to take a closer look into your concern. or Android devices. So, basically, they are only giving me a little more than $200 of the $2400 they promised and one phone is unaccounted for. By signing up you are agreeing to receive emails according to our privacy policy. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. However, the "damaged" category gets broken down further depending on how you answer certain questions. Your submission ID is a unique identifier you can use to track your trade-in submission. PayPal credit within 2 weeks of receiving your device. Personal Business. Verizon's latest deals now include up to $800 off with an upgrade Bring your device and UPS QR code to a UPS drop-off location. Check out the trade-in FAQs page. Include your email address to get a message when this question is answered. Don't ship the charger, SD card, SIM card or other accessories with your device. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. The final solution was submitting a claim to the FCC. I even spoke to one of the trade in specialists. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. What's that called in statistics again? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Note that I have all this documented in a chat. Thank you for reaching out to us. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. If you've already shipped your device, it cannot be returned. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Mobile device and phone trade-in guide | Verizon First they never sent trade-in kits. Use your submission ID or email address to order a new kit or print another label. If youd like, you can apply it toward your bill, or save it for a future purchase. Verizon trade in problem. Need help. : r/verizon - Reddit Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. % of people told us that this article helped them. "Warning: Don't Use Trade-In Program" VZW up to no good. Which is better (and why). At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability.

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